Company Name: Britsun Energies Pvt Ltd.

Website: www.gasproduct.in

Effective Date: 01/01/2025

At Britsun Energies Pvt Ltd., we strive to ensure our customers are completely satisfied with their purchase of high-quality gas products, equipment, and accessories. Please read our policy carefully to understand the terms and conditions for returns, refunds, and cancellations.

1. General Return Policy

• Return Window: We accept returns for eligible products within 7 days from the date of delivery.
• Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase (e.g., order number) is required for all returns.

2. Products Ineligible for Return

Due to the sensitive and safety-critical nature of gas products, the following items are not eligible for return unless they are defective or damaged upon arrival:

• Used or Installed Items: Any gas appliance, regulator, hose, or fitting that has been installed, connected, or used with a gas supply.
• Custom Orders: Products that were specially customized or ordered for the customer.
• Consumables: Items like seals, O-rings, or specific chemicals once their packaging is opened.
• Safety Seals Broken: Any item where the original factory seal or packaging has been tampered with or broken, compromising safety/integrity.

3. Procedure for Initiating a Return

1. **Contact Us:** Please contact our Customer Support team via email at **[Insert Support Email Address, e.g., support@gasproduct.in]** or call us at **[Insert Phone Number]** within the 7-day window.
2. **Provide Details:** State your **Order Number**, the **Item(s)** you wish to return, and the **Reason for Return** (e.g., Damaged, Defective, Wrong Product, Changed Mind).
3. **Return Authorization:** Our team will review your request and, if approved, issue a **Return Merchandise Authorization (RMA) number** and provide instructions for shipping the product back to us.
4. **Shipping:** The customer is responsible for the return shipping costs, unless the return is a result of our error (e.g., defective or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance.

4. Refunds

A. Inspection and Processing

• Once your return is received and inspected, we will send you an email notification.
• If the return is approved, your refund will be processed.

B. Refund Method

• The refund will automatically be applied to your original method of payment (e.g., Credit Card, Debit Card, Net Banking) within **7-10 business days**.
• Shipping costs (if paid initially) are **non-refundable**, unless the item was damaged or defective upon arrival.

5. Damaged or Defective Products (DOA)

If you receive a product that is damaged or defective, please follow these steps immediately:

• **Report within 48 Hours:** Notify us within **48 hours** of receiving the order.
• **Documentation:** Send **clear photographs or a video** of the damage/defect along with the packaging to our support email.
• We will arrange for a **free pickup** of the damaged/defective item and, upon verification, offer a **replacement** or a **full refund** including any original shipping charges.

6. Order Cancellation Policy

You may cancel your order free of charge under the following conditions:

• **Before Shipment:** If the order has **not yet been processed and shipped** from our warehouse, you may cancel it for a full refund.
• **How to Cancel:** Contact us immediately via phone or email with your Order Number.
• **After Shipment:** If the order has already been shipped, it will be treated as a **return** (refer to Section 3), and shipping charges may be deducted from the refund.

7. Exchange Policy

We currently **do not offer direct exchanges**. If you need a different product, size, or model, please initiate a return for the original item (as per Section 3) and place a new order for the desired product.

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